Kyle Andrei's blog

Which Types of Tools to Use for Managing Constituents

How do you track your constituent data? You can use a broad, shallow system that can track all your different types of constituents, from donors and volunteers to clients and members. You'll get a big picture of everyone who supports your organization, and be able to see when individuals support you in different ways, like attending events and donating. But with this high-level approach, you won't have as powerful of features to drill down into the data of any one category.

You could instead use a deep, targeted database, that provides lots of features to get a rigorous view of a single type of constituent, like your donors. But what you gain in power you lose ins cope. In most cases, you'll only be able to effectively track data for a single type of constituent. How do you choose what strategy is best for managing your organization's constituent data?

Want to learn more about constituent data strategies and other parts of your organization's technology plan? Idealware's Tactical Technology Planning covers all the steps, in on-demand recordings so you can learn at your own pace. For more information, visit tacticaltech.idealware.org.

If You Endorse Me, I’ll Endorse You

Last fall, LinkedIn rolled out a new feature—endorsements. Maybe you've seen them piling up in your inbox as you're endorsed for skills you may or may not have by people who may or may not be qualified to judge. Basically, they’re the poor man’s Recommendation; an easy and painless way to vouch for someone’s claimed skills. But has LinkedIn made it too easy?
 
Over on Mashable a couple months ago, there was a great op-ed from Todd Wasserman in which he argued that Endorsements are ineffective because they're too easy, too frictionless, to make.  default, when you endorse a connection’s skills, you’re endorsing all of their skills—you have to manually uncheck the skills you don’t want to endorse. If your LinkedIn profile is supposed to be your online resume, do carte-blanche endorsements actually add any value to prospective employers compared to writing a recommendation? The value in someone vouching for your skills is that it takes conscious effort on their part to be a reference. If we make that process as easy as clicking a button, it loses its value. 
 
Both Mashable and Forbes have pointed out another trend around endorsements. Many people will endorse your skills because they want you to do the same. This quid pro quo economy also cheapens what should be a glowing and powerful action. I’m not going to stick my neck out to help someone get a job just because they did the same for me; I’m going to do that because I actually feel they have those skills, and would be the right fit. 
 
The easy solution to this problem comes from LinkedIn—you still have to approve or reject Endorsements. We just have to collecting decide that we will be more careful and meaningful, only giving or accepting Endorsements that we actually deserve.
 
Oh well, wishful thinking… 

AskIdealware: What Is an Infographic?

There's a big hullabaloo lately about infographics, but what are they? How do you make your own? Kyle Andrei explains in this preview of Idealware's newly released report. Watch the video, download the report for free, and then get started creating and sharing your own infographics.

What is a Computer Replacement Cycle?

Surprise, surprise, computers won't last forever. As they grow old and outdated, they stop being tools to make your job easier and start becoming burdens, which is a waste of staff time. But computers are also expensive. If your plan for replacing your organization's computers is to "run 'em into the ground" before buying new ones, you're bound to be presented with sudden, unpredictable costs, and that is hard to budget for.

Instead, a replacement cycle tells your organization when it's time to replace your computers before they "catch fire," so you can budget in those costs ahead of time. You can replace all your computers in bulk, so everyone has the same machine, and you only have to worry about the cost every four years or so. Or, you can replace your computers "ad-hoc," maybe one quarter of them each year. Both methods have their pros and cons. Replacing all your computers at once means that you only have to think about it once every four years, but you're taking a big hit on the years when you do replace them. Buying computers ad-hoc means that you can spread that cost out over time; you only pay a quarter of the cost of buying in bulk, but you pay it every year.

Want to learn more about computers, replacement cycles, and other parts of your organization's technology plan? Idealware's Tactical Technology Planning. Less than a week remains to purchase it at the reduced price, which was made possible by the Pierce Family Foundation. For more information, visit tacticaltech.idealware.org.

Google Reader Gets Scrapped

Google is no stranger to controversy, and the latest news from Mountain View sparked a range of reactions around the interwebs--and at the Idealware office this morning. Google is retiring its popular RSS reader due to a "lack of interest."

To some Idealware staff, the announcement that Google Reader is getting the axe was almost life-shattering. To me, who only recently started using the RSS reader, it was a bit of a bummer. 

Fortunately there are other options out there to fill the void. Gizmodo has a line-up here, and Lifehacker offers its own list, including tips for importing your feeds to a new reader.

Meanwhile, a petition asking the White House to intervene and beg Google to reconsider failed, to no one's surprise. A second petition is being circulated to get Google to release Reader as Open Source code, which would no doubt see it live a long and happy life. 

Your thoughts?
 

 

Three Acts in Three Minutes: Screenwriting for Nonprofits

 When you watch a lot of movies, you start to get the feeling that they’re all the same story, just told in a different way. Take romantic comedies for example:

  • Boy meets girl (the “meet cute”)
  • Boy and girl start dating>
  • Boy and girl have a fight
  • Boy wallows in self-pity
  • Grand Romantic Gesture
  • Boy and girl are back together
  • End Credits

You’re not crazy; there really is a formula to movies. In college, I took a screenwriting course from a professor who went out of her way to drill that formula into my head. (Her favorite movie? Independence Day.)

That formula is called the Three Act Structure. It’s actually a really useful way to learn storytelling, and there’s nothing wrong with using it (but sometimes the best movies are the ones that take a few liberties). This is also a useful framework for nonprofits that are just learning how to tell their story through video. For a typical Hollywood movie, your three acts might look like this: 

Act One

  1. Inciting Incident or Catalyst: what starts the story in motion?
  2. The Big Event: what changes your character’s life?

    Act Two
     
  3. The Pinch: Point of no return.
  4. Rising Conflict: build tension, character takes bolder choices.
  5. Crisis: the low point for your character.

    Act Three
     
  6. The Showdown or Climax: exactly what it sounds like. The final showdown.
  7. Realization: the character (or audience) realizes that the character has changed
  8. Denouement: Tie up all the loose ends.

You can also simplify that down, especially for a shorter story. 

In a three minute or shorter video, you could just hit the Big Event, Rising Conflict, Climax, and Denouement; the important thing to have a beginning, middle, and end to your story. 

So, this is great for potential screenwriters, but how would a nonprofit put it all into practice? First, think about what you want to accomplish with your video. Do you want the people at home watching the video to take a specific action? Are you motivating them to donate, sign a petition, plant a tree, or volunteer? Whatever that action is, that’s the end of your story.  Your Inciting Incident is that your organization needs money to continue to operate, the Big Event is your annual campaign, the Rising Conflict is all the services your organization won’t be able to provide without the support of the viewers at home, and the Climax is the audience actually making that donation. There’s an example of a thrilling short video with a cliffhanger ending—will our hero, the scrappy Nonprofit-That-Could, survive to provide services another day?

That story could look entirely different depending on who the main character is. Maybe the protagonist is not the nonprofit, but a potential supporter. Their story begins with an email from a nonprofit, asking for a donation. The Big Event is making a donation, and the Pinch is that the nonprofit still needs other forms of help. In the Rising Conflict, our new donor pitches in in other ways, donating canned goods or blankets, volunteering to help deliver services, and asking friends and family to also donate or help out. In the Climax, the nonprofit meets their fundraising goal. Finally, the supporter has the Realization that they made a difference in the community.

No matter the character you follow in the video, make sure that their story has a beginning, middle, and an end, and that the choices they make or actions they take make sense. This doesn’t have to be an epic, cinematic thriller where the “stakes are high and the danger is even higher” to be compelling—but you can be a little tongue-in-cheek if it feels appropriate (a little goes a long way—don’t make fun of your mission or constituents). This isn’t a two-hour feature film, it’s a YouTube video; there’s only so much characterization or plot development you can do in three minutes.

It wouldn’t be an Idealware blog post if I didn’t include some examples to inspire you. Check out the winners from the DoGooder Video Awards for examples of nonprofits telling short stories. My personal favorite is Meet the Digits from Ronald McDonald House Austin.

Nonprofit Film School Primer: Or, The Idealware School of Video for Nonprofits That Don’t Video Good (Part 2)

Our own Research Analyst, Kyle Andrei, wrote this post for NTEN, and it originally appeared over on NTEN.org. Want to learn more about video editing? Click to our free article, A Few Good Tools for Video Editing.

 

Part Two: Improving Audio and Content

You don’t need to have a film school degree to make low-budget videos that don’t look low-budget. If you follow the basic principles of video production, and know how and when to use certain equipment, you can avoid such common mistakes as shaky video, poor lighting, inaudible audio, and boring scenes that make videos look amateurish and cut through the crowd of bad cat videos.

In the first post, we looked at how to compose and light your videos.  This time we look at how to improve the audio—and, more importantly, the content.

Improving audio quality

It can be easy to forget about audio when thinking about video, but improving the sound quality will also improve the overall quality of your video. (Audio is, after all, the “A” in A/V). There are a few ways to do this.

Microphones

First, and most important, is the microphone you use to record. You’re probably currently using the one built into your camera, which is fine for certain situations. If you’re shooting close to your subject in a quiet, indoor setting, it will work OK. But when you’re shooting in a different location or at a greater distance from your subject, the limitations of a built-in microphone become apparent. For example, built-in mics—especially in smaller and cheaper cameras—only work acceptably if the camera and the person talking are no further apart than about four feet. Think of it in terms of conversation; if you’re close enough to have a conversation at normal volume, you’re probably close enough to record audio. If you have to shout across the room, it’s time for an external microphone.

Most consumer cameras have an 1/8-inch “audio in” jack the same size as most headphone jacks, while more expensive cameras may have an XLR jack that looks like a large circle with room for three prongs. If you’re not sure what type of microphone to buy, ask for help at the store. If your camera doesn’t have an audio in, you’ll need a separate way to record sound. Digital audio recorders are readily available, and very affordable. Or, if you’re shooting inside the office or have a laptop handy, you could record the audio on your computer.

There are many different types of microphones, and each type records sound in different ways. For the most part, you don’t need to concern yourself with this. Decide whether you want a handheld mic or one that clips to your shirt, and find one you can afford. Expect to spend between $50 and $100.

Background Noise

In a perfect setting, you’d be able to eliminate all outside noise—sneezes, coughs, passing traffic, creaky floorboards, and downstairs neighbors. Unfortunately, we don’t live in a perfect world, and nonprofits don’t typically have access to a soundstage. People sneezing and coughing will ruin your shot (unless your video is about cold and flu season or hygiene); there’s not a lot you can do about that, but there are a few ways to control background noise. The simplest method, in theory, is to just avoid the noise. If your office is near a busy street where cars frequently honk their horns, try shooting your video as far away from the street side as possible. At the very least, avoid shooting near the windows. If you can’t find a quiet spot in your office, stay late one night or come in on a Saturday to shoot the video. But all of this is easier said than done.

External microphones can also help reduce background noise, because microphones “hear” best the sounds that are loudest or closest—if you are using the mic in the camera on the other side of the room, it’s more likely to pick up distracting noises than one positioned closer to your subject. It’s also important to consider the setting. Different locations bring different problems. If you’re shooting outside, for example, you’ll have to deal with traffic and ambient noise as well as the wind. There’s a reason that TV news reporters have microphones that look like giant lollipops—they’re covered with foam “wind screens” that prevent the wind from blowing directly into the mic.

It’s worth noting that the right background noise can actually help reinforce the story your video is trying to tell. Just like watching a televised basketball game wouldn’t be the same without the roar of the crowd, a video showing an office at work needs some office sounds in the background, or it feels weird and fake. The trick is to make sure the background noise doesn’t distract from or overpower what you’re trying to say.

Soundtracks

As a side note, consider the music that will play over the intro and outro of your video, or any background soundtracks. Make sure you have permission to use the songs you choose. Copyright-infringement is against the law, and, if your video is going on the internet—for example, on YouTube—it can and will be taken down. Two solutions to this problem are to either create your own music, or to find and use copyright-free songs.

You also want to make sure the music you select is appropriate for the story your video is trying to tell. If you’re telling a serious story, don’t use upbeat or silly music, and vice versa. Music has a very powerful emotional effect on an audience—make sure the emotion you’re getting is the one you want. (See my blog post on choosing music http://www.idealware.org/blog/its-not-just-what-you-say-how-you-say-it.)

Improving content quality

No matter how well-made your video is, it’s worthless if your audience doesn’t want to watch it. Here are a few things you should consider to make sure your story is compelling enough to compete with stupid pet videos.

How long should my video be?

When I took my first video class in college, I asked this same question to my instructor. His answer? "As long as it has to be and not a second more" (emphasis added). Your video isn't a freshman English paper—you're not trying to stretch it out to make it to 1,500 words. Trim out everything that doesn't need to be in there, and you'll have a tight, well-paced video that people will keep watching.

Keep things interesting

It’s easy to fall into the trap of showing a single person talking for five minutes about your organization’s story. While your message may be compelling to viewers, your video isn’t. Try changing things up instead of showing the same scene. If your story is about how your school made use of a grant, cut to a clip of a teacher in the classroom, or of students using the computers you bought with that grant. Don’t tell me; show me. This is a video, not a bookshow the things you accomplished instead of describing them. Organizations like the ASPCA (http://www.youtube.com/watch?v=Iu_JqNdp2As) have been using this principle to great effect for years, and now, you can too.

Better editing

Editing can be your salvation when it comes to creating a great video, but it can also be your downfall. Take the time to get to know the editing software you’ll be using. You can find how-to guides and videos online, but you should also get some hands-on experience playing around to see what it is capable of.

Once you’ve done that, though, you need to stop playing around. Yes, that “star wipe” special effect looks really cool when you’re first trying things out, but once it’s in your video, it looks cheesy. The special effects included with your software are never, ever going to look as good as the ones you see in the movies; all they do is draw attention to themselves—and away from your story. Let your content speak for itself. Only edit what has to be edited. Cut out any unnecessary footage, add a title or credits, and leave it at that.

Here’s a list of the features and transitions that you can safely use without fear of making your video look more amateurish instead of less.

  • Fade. Use this sparingly when you have to transition between two scenes.
  • Fade-to-black. Use this once at the very end of your video.
  • Titles. Once at the beginning, once at the end, and once per person to introduce them.

Remember, you don’t want to show off all the neat things your software can do. Instead, you want to use a light, subtle touch, and keep things simple so that your story will shine through and speak for itself.

Conclusion

As with any skill, creating and editing video takes time and experience. The more you practice this skill, the easier it will get—and the better you’ll be. Take the time to learn your equipment and software, if you can. Find opportunities to practice, either for your organization or in your spare time. If you find that you’ve awakened your inner Spielberg or John Ford, you may have found yourself a new hobby. You’re not alone, either. There’s a wealth of resources and communities online that can teach you new tips and tricks or answer your questions.

Further Reading

 

Nonprofit Film School Primer: Or, The Idealware School of Video for Nonprofits That Don’t Video Good (Part 1)

Our own Research Analyst, Kyle Andrei, wrote this post for NTEN, and it originally appeared over on NTEN.org. Want to learn more about video editing? Click to our free article, A Few Good Tools for Video Editing.

As a species, we watch a lot of videos on our computers. Heck, being able to share short videos—a disproportionate number involving cats—helped make the internet so popular. You may even have been watching one just a few minutes ago. The rise of YouTube and other video sharing sites has made it possible for anyone to upload and share their own videos, and many nonprofits have jumped on board the video bandwagon without paying much thought to cost, equipment, or the experience needed to make videos worth watching.

Because we’re so saturated with movies, videos, and television, we know what looks good and what doesn’t. You don’t need to have a film school degree to make low-budget videos that don’t look low-budget. If you follow the basic principles of video production, and know how and when to use certain equipment, you can avoid such common mistakes as shaky video, poor lighting, inaudible audio, and boring scenes that make videos look amateurish and cut through the crowd of bad cat videos.

Over two posts, we’ll look at simple fixes to these common issues.

Part One: Improving Video Quality

Tripods

The single easiest and cheapest way to improve a video is to use a tripod. Skilled camera operators can successfully shoot good-looking video without a tripod, but they have years of experience, special equipment (like Steadicams), and the physical stamina to carry a large camera for a substantial length of time. You don’t. A tripod will make your video steadier and spare your audience from headaches and motion-sickness.

Is there a time and place for shaky footage? Sure. Sometimes you have to shoot video at unexpected times, when you're not prepared for it—at a political rally, for example. In “breaking news” situations, shaky footage can bring your audience into the energy and emotion of a scene, and help lend them legitimacy over a highly-produced video. Some of the most powerful videos have been shot simply with smartphones.

Lighting

Your video is worthless if people can't see it. Shadows make subjects difficult to see. The basic principle to learn here is "three-point lighting." Basically, you have three sources of light: two from the front, called the key light and fill light, and one from the back, called the back light. The key light, your primary source of light, should go on your subject’s most visible side (if they’re looking to the left, the right side of their face gets the key light). The fill light gets the other side of the face, and the back light gets the back of their head.

You don't really need complicated lighting for a simple video, but each additional light you use will improve the overall appearance. If you have the time or want to get artistic, play around with the angle of the lights—this can alter or improve the mood of your video.

Professional light kits can be expensive, and only make sense if you're planning on shooting a lot of videos. For a low-budget way to improve your lighting, open the blinds—a window can provide plenty of free sunlight. The sun provides a nice warm (reddish or orange as opposed to bluish) light, which is flattering to just about everything. Because you're at the mercy of the clouds, and the light could change in the middle of your scene, the window should therefore be a supplemental light source. For one that’s more consistent, use a simple desk or reading lamp—something small to fill in the shadows and go wherever you need it. I prefer the kind with a clip for that very reason.

If you're shooting a video outside, try to choose a nice sunny day, and use a reflector to provide fill light. You don't need to buy anything—just use something shiny, like aluminum foil over a sheet of cardboard, or one of those folding window shades for your car.

If you're using a window for light, or shooting outside, don't point the camera directly at the window, sun, or anything reflective to avoid distracting glare or lens flare.

Shot composition

If you've dabbled in video or photography before, you may have heard of "the rule of thirds." This principle is a guideline for knowing how to frame, or set up your shot. Imagine that the frame of your video is divided up like in the picture shown, into horizontal and vertical thirds. When setting up your shot, you want to align things along one of those lines: the horizon, eyes, people, etc. For example, if your subject is two people standing next to one another, try to align them with the vertical lines. It takes some practice, but eventually this rule of thumb will become second-nature.

Following the rule of thirds will help correct or avoid many common composition mistakes, like "head room." Just what it sounds like, head room is the space between the top of a person's head and the top of the frame. Too much headroom will make your subject look short, too little and they'll be missing the top of their head. If you keep your subject's eyes on the top line, however, you'll always have the right amount of headroom. Similarly, you want to pay attention to how much space is in front of or behind your subject (“lead room”). If the person on camera is looking to the right of the frame, and you line them up to the vertical line on the right, then you'll have very little space in front of their face, and a whole lot of empty space behind them. Your viewers will wonder what's going to happen there (A shadowy figure? A knife in the dark?), so it's best to give the extra space to the side where your subject is looking.

In part two, we take a look at improving the quality of your audio—and, more importantly, of your content.

AskIdealware: How Can I Afford To Experiment With Technology?

Nonprofits are told they need to innovate, but why spend the time and money on new technology (that might fail) when there's so much else to budget for?

Laura Quinn sits down to explain the safer, smart way to try new things at your organization. 

AskIdealware: When Would I Need an HR Management Tool?

 An HR management tool can help streamline all your HR processes, like hiring and payroll, but how do you know if you actually need one? Elizabeth Pope, Idealware's senior researcher, explains in this Ask Idealware video.

Want to learn more about HR management? See the Idealware article Keeping Track of Your People Power: HR and Technology in the Nonprofit World.

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