Two New Articles: Online Conferencing, and CRM Case Studies

We have two new articles up, in two of the areas that people ask the most about...

First off, Anthony Pisapia and Brett Bonfield bring us a detailed look into four organization's implementation of Constituent Relationship Management systems in Managing Constituent Relationships: Four Case Studies [4]. This is always a thorny area - the software is really only a small of the story - so I'm excited to have a look inside at the actual process and issues behind implementation.

And then we have a look at desktop sharing and webinar tools in our A Few Good Online Conferencing Tools [5] article. The question I get asked the most - by a lot - is which online seminar software we're using... so hopefully this will lay out what the options are for those of you wondering. And as we wanted to look at the packages in detail to find what would make the most sense for our own needs, this article is even more thoroughly researched than usual! [6]