Is your legal aid organization making the best use of technology?

As technology becomes an increasingly critical part of how we work, organizational leaders are actively seeking ways to learn more about the software and best practices that can make their programs more effective and help them meet or exceed the LSC Technology Baselines. But with so many different technologies and solutions available, how do you know what’s useful, what’s affordable, and what’s practical?

To help you find the answers, Idealware partnered with the Michigan Advocacy Program to publish four Technology Toolkits. Each breaks a complex topic of specific interest to the legal aid community down into easy-to-understand, actionable pieces. Funded by an LSC Technology Initiatives Grant, the toolkits are free to download.

The first two are available now. Check back soon for the other two.

Toolkit 1: Information Security

Good intentions or a commitment to your organization’s mission won’t protect your data—for that, you need infrastructure, processes, policies, and training that establishes an organizational culture that prioritizes security and empowers all staff to protect important data.

Toolkit 2: Knowledge Management

A look at the tools and best practices that enable your organization to store and archive your work—including emails, meeting notes, documents, and more—so that it can be searched and retrieved using a variety of keywords and methods. Memorializing the insights behind your work ensures that strategic successes can be reused and improved upon.

Toolkit 3: Triage and Online Intake

Either standalone or in tandem, these online tools can automate intake and triage so your staff can help more people find the services they need by screening them for your programs, referring them to the appropriate agencies, or providing the right resources.

Toolkit 4: Hotline Call Center Technology

Telephones—including text messaging, email, and chat—are a common means for people to seek help. The right technologies can make sure that when they do, your organization is able to provide them the advice or services they need in collaboration with your existing procedures for intake and confidentiality.